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1993-09-28
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DOCUMENT:Q102660 27-SEP-1993 [W_NT]
TITLE :NT Err Msg: Could Not Connect to the Printer...
PRODUCT :Windows NT
PROD/VER:3.10
OPER/SYS:WINDOWS
KEYWORDS:
----------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT operating system, version 3.1
- Microsoft Windows NT Advanced Server, version 3.1
----------------------------------------------------------------------
WARNING: Using Registry Editor incorrectly can cause
serious, system-wide problems that may require you to
reinstall Windows NT to correct them. Microsoft cannot
guarantee that any problems resulting from the use of
Registry Editor can be solved. Use this tool at your own
risk.
SYMPTOMS
========
When connecting to a printer in Print Manager, you may receive the
following error message:
Could not connect to the printer: The remote procedure call failed
and did not execute.
CAUSE
=====
This error message is caused by the default printer entry in the
Registry database not updating properly if multiple printers have been
added or removed.
NOTE: To locate the default printer information in the Registry, use
the Registry Editor (REGEDT32.EXE) to find the following registry key:
HKEY_CURRENT_USER\Printers
Default:REG_SZ:\\printer share\printer name
RESOLUTION
==========
To eliminate the error message, choose OK in the message box, then
log off and log on to the system.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 3.1
and Windows NT Advanced Server version 3.1. We are researching this
problem and will post new information here in the Microsoft Knowledge
Base as it becomes available.
MORE INFORMATION
================
Steps to Reproduce Problem
--------------------------
1. Remove all printers from Print Manager by choosing Remove Printer
from the Printer menu.
2. Log off and log on to the machine.
3. In Print Manager, install a network printer by choosing Connect To
Printer from the Printer menu.
4. Log off and log on to the machine.
5. Open Print Manager and choose Remove Printer from the Printer menu.
6. Connect to another printer, different from the first printer added
in step 3.
The above error message will appear.
Additional reference words: 3.10 rpc
KBCategory:
KBSubcategory: prt
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1993.